All UCF personnel are able to reset their NID and OID Passwords through the password reset tool at  The tool requires an email address or phone number to be associated with your account and accessible to enter a verification code.  We recommend that a cell phone number and a personal email address be registered through your My UCF portal at

If your password has already expired, please call the main UCF IT Service Desk to assist with a manual reset at 407-823-5117.

Please click the Submit a Ticket button on the right Side of this screen to be directed to our work order ticketing system, ServiceNow.  A member of our staff will field the ticket and be in contact with you to fulfill your needs.

Please visit this UCF VPN Knowledge Base article for step through instructions on UCF VPN installation and access.

Please submit a request for Health IT Assistance ticket and we will be happy to review the software to ensure it is compatible with your computing system and the Health IT environment.

Please note, any cloud-based software offering requires a review from the UCF Information Security Office, which we are happy to facilitate on your behalf.

Web Services for the College of Medicine are provided by the Marketing & Communications department in the college. Please contact for any web assistance.

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