HIT Mission:

The Health and Information Technology Department embraces a strong, customer-centric philosophy in delivering services.  Through collaboration, we provide a robust, secure infrastructure and leverage technical tools to enable mission attainment. (to learn more about our Mission, Vision and Values, click here)

The UCF College of Medicine, Health and Information Technology Department (HealthIT) delivers strategic value-added technology support, services and solutions that are aligned and essential for the College of Medicine to achieve its’ missions and be a national leader in education, research, patient care and community.

Geographically, the population of the college is dispersed throughout Central Florida, with primary education and research functions at the University of Central Florida Main and Health Sciences Campuses while patient care practices are strategically located near each campus.

HealthIT is currently in the process of a gradual transformation through an organizational realignment to ensure operational and service excellence centered on essential services that are specifically geared to the current and future needs of the College of Medicine.

Currently, the organization comprises an administrative and business functional unit, four core divisions and federated specialty areas.

  • Business Services
  • Health Information Technology and Operations
    • Client Services
    • Enterprise Systems
    • Health Information Management
    • Infrastructure and Network
    • Strategy and Performance Management
  • Interactive Healthcare and Collaborative Technology
  • Information Security/HIPAA Security
  • Knowledge Management and Analytics

A high-level representation of the organizational structure is provided below.

Requesting Support

  • Service Desk Walk-up: HIT provides a fully staffed Service Desk on the 3rd floor of the CoM building.  The Service Desk will assist faculty, staff and student by providing effective resolutions to daily technology challenges.  No appointments are necessary.
  • Phone Support: To place a service request by phone, call the Service Desk at 266.4357.  The Service Desk will attempt to perform basic troubleshooting to help address common technology issues.  In the event that the technology issue cannot be resolved over the phone, a support ticket will be created and a technician will be dispatched to provide advance technology support services.
  • E-Mail Support: Support can be requested by sending an email to comit@ucf.edu.  When requesting support via e-mail please indicate the following in the email:
    • Requestor Name
    • Requestor Phone Number
    • Location: Building, Floor and Room Number
    • Detailed description of problem
    • Best time and date to reach you for resolution of problem request
  • Service Now Support Website: Support can be requested by entering a support request ticket through the ServiceNow ticketing system.  To submit your own support ticket request, please go to https://helpdesk.med.ucf.edu/ and logon using your NID and password.