HIT Mission:

The UCF College of Medicine Health and Information Technology department will provide world class support services, leverage the use of technology and establish a robust infrastructure that will advance the College’s vision to be the nation’s premier 21st century college of medicine mission, as well as, be a be a national leader in education, research, and patient care.

Detailed Overview of Organizational Structure:

Health IT within the College of Medicine  provides strategic value‐added services that are
specifically geared to the current and future needs of the CoM. The scope and breadth of
services are contained across the following divisions:

  • Application Development and Data Management
  • Health IT Operations
  • Interactive Healthcare & Collaboration Technology
  • Information Security

The Application Development and Data Management division is responsible for all custom applications development, Enterprise Resource Planning (ERP), Data Management, Healthcare and Research analytics as well as decision support efforts across the CoM’s clinical research domain. This division provides complex custom solutions that require in‐depth institutional knowledge, familiarity with research and AAMC processes, systems and procedures which are not readily available in the marketplace. A hierarchical outline of the divisional service
structure is provided below.

  • Application Development and Data Management
    • Application Development
    • Enterprise Data Architecture & Business Intelligence
      • ERP
      • Data management & Support
      • Business Analysis/Customer Engagement

Services provided by Health IT Operations reaches across all of the College’s domains. This unit is responsible for efficient and effective client support services, Infrastructure and Operations, Enterprise systems, Networking and Clinical Informatics. Within this division, staff will be required to branch outside of the traditional medical education domain and interface extensively with the College’s clinical practice, researchers, Biomedical Sciences undergraduate program, and Student Health Services to further provide value added services. Client Services and Clinical Informatics takes the lead in routinely engaging the clinical practices for UCF Health and Student Health Services to provide appropriate support, ensuring patient care is not impacted and healthcare technical components, such as the Electronic Medical Record (EMR) function optimally. A hierarchical outline of the divisional service structure is provided below.

  • Health IT Operations
    • Client Services
    • Infrastructure and Operations
    • Enterprise Systems
    • Networking
    • Clinical Informatics

The Interactive Healthcare and Collaboration Technology division is responsible for the programming, support, installation and coordination for all telehealth, video conferencing, and collaboration tools used within all areas of clinical care, research and education. This division is also responsible for digital signage, media recording/broadcast, as well as the coordination and setup of all events across the CoM. Telehealth, digital collaboration and interactive technology that enhances patient engagement has been identified as a future strategic initiative for our clinical practice.

  • Interactive Healthcare & Collaboration Technology

As the College expands in all areas especially in the healthcare, clinical and basic science research, the College will need to have a dedicated information security unit that will be responsible for the overall information security, security compliance, risk mitigation and security awareness programs. In addition to the need outlined above, a recent university HIPAA audit sited the College for not having a dedicated information security/HIPAA Security official as an area that required attention. Given the scope and breadth of the role, a division with the appropriate information security staffing level will be required to ensure the unit can carry out its core charge efficiently and effectively. Finally, to ensure continual alignment with university security policies and practices, the Information Security Officer/HIPAA Security Officer will have a dotted line to the university Chief Information Security Officer.

  • Information Security/HIPAA Security

Requesting Support

  • Service Desk Walk-up: HIT provides a fully staffed Service Desk on the 3rd floor of the CoM building.  The Service Desk will assist faculty, staff and student by providing effective resolutions to daily technology challenges.  No appointments are necessary.
  • Phone Support: To place a service request by phone, call the Service Desk at 266.4357.  The Service Desk will attempt to perform basic troubleshooting to help address common technology issues.  In the event that the technology issue cannot be resolved over the phone, a support ticket will be created and a technician will be dispatched to provide advance technology support services.
  • E-Mail Support: Support can be requested by sending an email to comit@ucf.edu.  When requesting support via e-mail please indicate the following in the email:
    • Requestor Name
    • Requestor Phone Number
    • Location: Building, Floor and Room Number
    • Detailed description of problem
    • Best time and date to reach you for resolution of problem request
  • Service Now Support Website: Support can be requested by entering a support request ticket through the ServiceNow ticketing system.  To submit your own support ticket request, please go to https://helpdesk.med.ucf.edu/ and logon using your NID and password.