Service Catalog

The Health Information Technology Department provides the following services to the College of Medicine client community, in support of the clinical, educational, and research missions. Please expand the sections to see the service details.

Client Services

  1. Desktop/Laptop Support
    • Operating System (OS) Installation/Configuration
    • Break/Fix
    • Application Support
      • Installation/Configuration
      • Troubleshooting
    • Image Deployment
    • Back-up
    • Virus/Malware Removal
    • Desktop Virtualization
    • Warranty Support
      • Coordinate off-site warranty resolution
      • Perform on-site warranty resolution (limited)
  2. Peripherals
    • Personal Printers
      • Installation/Configuration
      • Roller/Fuser Replacement (limited)
      • Paper Jam Resolution
      • Networking
    • Community Copiers/Printers
      • Installation/Configuration
      • Address Book Management
      • Uniflow/Secure Printing
      • Vendor Management
    • Keyboards/Mice/Trackpads
    • Scanners
    • Monitors
    • Docking Stations
  3. Data Management
    • Manage File Services
    • Storage
    • Data Recovery (limited)
  4. Procurement
    • Quoting
    • Consultation
    • Purchasing
  5. Asset Management
    • Asset Assignment/Tracking
    • Inventory
    • Loaner Equipment (Limited)
  6. Onsite high-stakes exam support
    • Troubleshooting
    • Exam Software Testing/Validation
    • Back-up Device Management
  7. Multimedia Support
    • Video-Teleconferencing (VTC) (limited)
    • Classroom Support (limited)
    • Skype for Business (limited)
  8. Specialized Device Support
    • Biomedical Instrumentation and Devices
      • Consultation
      • Quoting
      • Vendor Relations
      • Troubleshooting
      • Installation
      • Biomedical Engineer Coordination
    • Medical Instrumentation and Devices
      • Consultation
      • Quoting
      • Vendor Relations
      • Troubleshooting
      • Installation
  9. Provision Share Folders
  10. Remote Service Coordination
    • Remote Desktop Protocol (RDP)
    • Virtual Private Network (VPN)
  11. Security
    • End-user permissions
    • Device Security
      • Encryption
      • Permission Management
      • Auditing
      • Password Management
    • Systems
      • Active Directory
      • Group Policy
  12. Email
    • Exchange Email and Calendar Support
      • Configuration
      • Delegation
      • Viewing/Sharing Permissions
      • Archive Management
      • Troubleshooting
        • Unified Communications Coordination
    • Organizational Accounts (OID)
      • Provisioning
      • Renewal
      • Deletion
      • User Management
    • Distribution Groups (DG)
      • Provisioning
      • Renewal
      • Deletion
      • User Management
    • ListServs
      • Provisioning
      • Renewal
      • Deletion
      • User Management
  13. Software Licensing
    • Management
      • Tracking
      • Issuance
    • Consultation
    • Vendor Relations
    • Procurement/Renewal

Interactive Healthcare and Collaborative Technologies

  1. Distributed Communications
    • Video-Teleconferencing
      • In-Room
      • Virtual
    • Phone Conferencing
    • Skype for Business
  2. Classroom/Conference Room Support
    • Presentations
    • Projectors
    • Digital Screens
  3. Digital Presentation Systems
    • Consultation
    • Planning
    • Procurement
    • Configuration
    • Installation
    • Maintenance
  4. Event Management
    • Technical Coordination
    • Consultation
    • Audio/Visual Setup
    • Production Management
    • Web Streaming
  5. Remote Support

Clinical Systems

  1. Reporting
    • Administrative
      • FRI
      • PressGaney
      • Florida Shots
      • Productivity Report
      • Meaningful Use
      • Internal Audit Cerner P2Sentinel (CellSens)
      • Lights On
    • Behavioral Health
    • Dermatology
    • Custom
    • Analytics
      • Clinical
        • Diagnosis
        • Lab Results Review
      • Operational (Finances)
    • Research Data
  2. Training
    • Dragon
    • Infinite PACS
    • HIPAA
    • Medical Devices
    • Electronic Health Record (Cerner)
      • PowerTouch
      • CPM
      • EMR
      • PWPM
      • Workflow analysis
  3. Implementation new systems
    • Computer on Wheels (COW)
    • Medical Devices
  4. Consultation
  5. EHR Support
  6. Systems Performance
  7. Mobile Device Deployments
    • MDM
    • Cerner Applications
  8. Security Review
    • HIPAA Auditing
    • Accounts Management
    • Security Consulting
  9. Project Management
    • Planning
    • Design
    • Communication
  10. Vendor Management
    • Break/Fix
    • Evaluation
    • ITN/RFI/RFP
    • Contract Negotiations
    • Business Continuity/Disaster Recovery
  11. Performance Management
    • Network Testing
  12. Unified Communications
    • Emergency Response
    • Call Tree
    • Secure Messaging
  13. Interoperability
    • Interface Management
  14. Audio/Visual
    • Conferences/Meetings
    • Educational Material
    • Patient Relations
    • Maintain Patient Portal

Project & Performance Management

Infrastructure / Servers

  1. Data Center Management
    • Break/Fix
    • Asset Management
    • Physical Server Hardware
      • Provision/Decommission
        • Installation/Configuration
          • Hosts
          • Storage Arrays
      • Firmware Management
    • Virtual Machines
      • Provision/Decommission
        • VMWare/Hyper-V
        • Windows Server OS (Microsoft Supported Versions Only 2012-2016)
        • Linux (Supported Versions Only)
        • Template creation
    • Performance Management
      • Optimization Configuration
      • Environmental Monitoring
        • FogLight
        • I/O Utilization
        • Network Traffic
    • Storage
      • Quota Management
      • Provisioning
      • Repair
  2. Data Management
    • Consultation
    • Backup/Retention
    • Redundancy
    • Recovery
    • Architecture
    • Security
  3. Cloud
    • Storage
    • Consultation
    • Vendor Management
    • Monitoring
    • Security Review
  4. Disaster Recovery/Business Continuity
    • Planning
    • Testing
    • Compliance
  5. Network
    • Phones
    • Switch Installation/Configuration
    • Activate Switch Data Center port
    • Firewall Management
    • Connectivity Troubleshooting
    • Cabling/Activation Facilitation
  6. SharePoint/MS Project
    • Governance
      • Standards
      • Naming Conventions
      • File Structure Services
      • Policy Development
    • Consultation
    • Requests/Features/Enhancement
    • Performance Management
      • Monitoring
    • Site Management
      • Creation
      • Maintenance/Updates
    • Training
    • Backups/Retention
    • Security
      • User Permissions

Information Security/Compliance

  1. Awareness Training
  2. HIPAA Compliance
    • Consultation
    • Policy Review
    • Policy Enforcement
    • Documentation
  3. Auditing
    • Network
    • Vulnerability
    • Performance
  4. Network Monitoring
  5. Incident Response
    • Virus/Malware
    • Phishing
    • Data Breach
    • Software Piracy
    • HIPAA Violation
    • Fraudulent Activities
  6. Sponsored Account Management
  7. Cloud Service Review
    • Initial Review
    • Information Security Office (ISO) Facilitation
  8. Environment Hardening
  9. Vendor Management
  10. Compliance
    • Software Licensing
    • Standards Monitoring and Enforcement
      • Vulnerability Patching
      • Supported Software
        • Operating System
        • End-User Application
        • Mobile Devices

Database Support

  1. Management Services for Microsoft SQL Server, MySQL, and Oracle
    • Creation and Delegation
    • Backup and Restoration
    • Maintenance (Performance and Index Turing)
    • Incident/Problem Management
  2. Hosting Service
    • Installation and configuration
    • High Availability (Replication and Mirroring)
    • Security and User Management
    • User Access Controls (ACLs)
    • Database Patch Management
    • Health Monitoring
  3. Process Management
    • Job Creation
    • Job Scheduling
    • System Monitoring
    • Failure Resolution
    • ETL Management
    • Database Development
    • Schema Creation and Management
  4.  Governance
    • Standards/Operating Procedures
    • Naming Conventions
    • Policy Development
    • Incident Resolution
    • Feature Enhancements
  5. Data Management
    • Data Migration
    • Database Integration

Application Development

  1. Custom Web Application Development
  2. Project Management
  3. Consultation
  4. Resource Management
  5. Maintenance
  6. Bug Fixes
  7. Review
  8. Documentation
  9. End-user Training