Requesting Support

  • Service Desk Walk-up: HIT provides a fully staffed Service Desk on the 3rd floor of the CoM building.  The Service Desk will assist faculty, staff and student by providing effective resolutions to daily technology challenges.  No appointments are necessary.
  • Phone Support: To place a service request by phone, call the Service Desk at 266.4357.  The Service Desk will attempt to perform basic troubleshooting to help address common technology issues.  In the event that the technology issue cannot be resolved over the phone, a support ticket will be created and a technician will be dispatched to provide advance technology support services.
  • E-Mail Support: Support can be requested by sending an email to comit@ucf.edu.  When requesting support via e-mail please indicate the following in the email:
    • Requestor Name
    • Requestor Phone Number
    • Location: Building, Floor and Room Number
    • Detailed description of problem
    • Best time and date to reach you for resolution of problem request
  • Service Now Support Website: Support can be requested by entering a support request ticket through the ServiceNow ticketing system.  To submit your own support ticket request, please go to https://helpdesk.med.ucf.edu/ and logon using your NID and password.