The HealthIT Client Services unit oversees the deployment, support, and maintenance of all College of Medicine supported desktops, laptops, tablets, and specialty technologies. This group is comprised of a centralized Service Desk and distributed field technicians, providing tier I, II, and III end-user support across the educational, research and healthcare missions.
Service Catalog
The Health Information Technology Service Catalog is the list of services that our team offers to the College of Medicine client community, in support of the clinical, educational, and research missions.
You can find the Client Services Service Catalog here:
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- Operating System (OS) Installation/Configuration
- Break/Fix
- Application Support
- Installation/Configuration
- Troubleshooting
- Image Deployment
- Back-up
- Virus/Malware Removal
- Desktop Virtualization
- Warranty Support
- Coordinate off-site warranty resolution
- Perform on-site warranty resolution (limited)
- Personal Printers
- Installation/Configuration
- Roller/Fuser Replacement (limited)
- Paper Jam Resolution
- Networking
- Community Copiers/Printers
- Installation/Configuration
- Address Book Management
- Uniflow/Secure Printing
- Vendor Management
- Keyboards/Mice/Trackpads
- Scanners
- Monitors
- Docking Stations
- Manage File Services
- Storage
- Data Recovery (limited)
- Quoting
- Consultation
- Purchasing
- Asset Assignment/Tracking
- Inventory
- Loaner Equipment (Limited)
- Troubleshooting
- Exam Software Testing/Validation
- Back-up Device Management
- Video-Teleconferencing (VTC) (limited)
- Classroom Support (limited)
- Skype for Business (limited)
- Biomedical Instrumentation and Devices
- Consultation
- Quoting
- Vendor Relations
- Troubleshooting
- Installation
- Biomedical Engineer Coordination
- Medical Instrumentation and Devices
- Consultation
- Quoting
- Vendor Relations
- Troubleshooting
- Installation
Provision Share Folders
- Remote Desktop Protocol (RDP)
- Virtual Private Network (VPN)
- End-user permissions
- Device Security
- Encryption
- Permission Management
- Auditing
- Password Management
- Systems
- Active Directory
- Group Policy
- Exchange Email and Calendar Support
- Configuration
- Delegation
- Viewing/Sharing Permissions
- Archive Management
- Troubleshooting
- Unified Communications Coordination
- Organizational Accounts (OID)
- Provisioning
- Renewal
- Deletion
- User Management
- Distribution Groups (DG)
- Provisioning
- Renewal
- Deletion
- User Management
- ListServs
- Provisioning
- Renewal
- Deletion
- User Management
- Management
- Tracking
- Issuance
- Consultation
- Vendor Relations
- Procurement/Renewal
Request Prioritization
We are committed to responding and fulfilling each request as timely as possible, with this request prioritization as a guide toward delivery expectations.