Quality Improvement & Patient Safety (QIPS) Experience


Quality Improvement (QI) and Patient Safety (PS) are woven into every stage of our residency. We train physicians to deliver care that is safe, effective, patient-centered, timely, efficient, and equitable, reflecting the Institute of Medicine’s six aims for healthcare.

Curriculum Highlights

Leadership & Mentorship: The curriculum is directed by our QI Curriculum Director and supported by dedicated Chief Residents for Quality and Patient Safety (CRQSs), who mentor and guide teams year-round.

Longitudinal Training: The QIPS curriculum spans all three years, balancing inpatient and ambulatory care.

Learning Methods: Structured didactics, team-based workshops, and mentored projects build practical skills.

Hands-On Projects: Each resident team designs and leads a project based on real clinical challenges.

Interprofessional Collaboration: Residents work alongside nurses, pharmacists, case managers, and other healthcare professionals to design and implement meaningful change.

Hospital Leadership Partnership: Residents collaborate with hospital quality leaders, gaining insight into system-level decision-making and contributing to institutional priorities.

Annual QI & PS Forum: Residents present their work at our program’s signature event, with many projects advancing to regional and national conferences.

Our Quality Improvement and Patient Safety Team

Shamol R. Williams, MD
Director of Quality Improvement and Patient Safety.

UCF-HCA Healthcare GME (Greater Orlando/Osceola)
Internal Medicine Residency Program

Resident Projects

2024-2025:

Change the Culture: Blood Culture Utilization at the Orlando VAMC

Under-utilization of Non-Selective Beta-Blocker in Patients with Esophageal Varices

Rx on the Rocks: Prescribing solutions for Alcohol Use Disorder

P.C.U. (Please Cut Unnecessary use): Making Room for Better Care and Costs

2023-2024:

Finding Grace with Advanced Cirrhosis: Improving Palliative Care Consult Utilization

Improving Gout Therapy in the Patriot Clinic

Never Admit or Release without Considering A Narcan script (NARCAN)

IDENTITY: Inpatient Dialogue and Engagement with Nurses To Improve Team dYnamics

Un-Break My Heart: Improving the Cardiac Rehabilitation Referral Rate (High Value Care Award at ACP FL 2024

2022-2023:

Patriot Clinic Proton-Pump Inhibitor Review and Therapy De-Escalation (PCP-PIRATE) at the Orlando VA Healthcare System (Best Poster Award at ACG Annual Conference 2024)

Improving communication between nurses and residents at HCA Florida Osceola Hospital

Improving the Blood Product Administration Process at HCA Florida Osceola Hospital

Reducing Inappropriate NPO Orders for Scheduled TTE

To Echo or not to Echo: Decreasing Overuse of Echocardiography in the Evaluation of Syncope at the Orlando VA Medical Center